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Cookie Policy

The new Regulations on cookies, enforceable from May 2012, state that website owners must gain a visitor’s consent to be tracked by cookies on their website.

We wanted to help explain what cookies are, the different types, why Hygiene4less uses them and how they affect your web experience.

There will be a clear message on our website informing you of the use of cookies on our website. This message will be displayed at the top of the website.

Please note that by disabling, deleting, or disallowing cookies via your browser may affect your experience. You will also find that the functionality of many other websites and services will be affected.

What is a cookie?

A cookie is a piece of information which a website transfers to the cookie file of the browser on your computer. The browser then saves the information and sends it back to the website server. When that browser returns to the same website the cookie will recognise the user. A cookie doesn’t tell us your email address or any other personal information. If you choose to create an eAccount registration with us at a later date, the personal information you provide will not be shared with any third party, other than as stated in our privacy policy.

A cookie will typically contain details such as the domain from which the cookie has come, a value which is usually a random unique number as an identifier and the lifetime (expiry) of the cookie.

There are 4 types of cookies used on this website:

  • Session Cookies: allowing us to “remember” content from page to page (these expire when you leave the website or close the browser).
  • Persistent Cookies: which define “Time To Live” and help us to determine your preferences (these will expire after the “Time To Live” period)
  • Third Party Cookies: these are cookies from any other domain, such as recommended product and advertising services.
  • Chat Cookies enable our chat communication popup with our customer services department. Information about the types of cookies used by Click4Assistance can be found here – http://www.click4assistance.co.uk/privacypolicy.aspx

What will a cookie do for me?

Almost every website that offers advanced features such as online ordering and custom content utilises cookies. Hygiene4less uses cookies to keep track of items within your shopping basket and to enable us to present you with customised content. Each website utilises unique cookies, which essentially means that the cookies used by one site cannot be used by another.

Why do Hygiene4less use cookies:

Hygiene4less wants to provide a good customer experience on its website and here’s an example of how cookies can allow this to happen:

Shopping Experience: To remember the items that you have added to your basket to make the checkout process easier when you return back to the website.
Content: Show you relevant content such as product recommends depending on your browser and buyer behaviour.

User Behaviour: Coremetrics analytics to track website visits and clicks for pages visited with hourly transaction volume. This allows us to see how our customers like to use our website and which pages or functions they prefer; this allows us to continually improve our service.

Third Party: Selected partner cookies which track where the users’ visit originated from. This allows us to see where your visit originated from, especially advertising on partner sites, present appropriate offers and helps prevent fraud and detect spammers.

Why do I need to know this?

Hygiene4less respects customer concerns and we want you to know why we ask you to opt-in and accept cookies. We want to be clear that accepting cookies does not give us access to your computer or personal information. We value our customer relationships and feel that our customers will benefit from cookies on our website, which enhance the web experience.

Turning off / disallowing / disabling or deleting cookies in your browser:

The majority of internet browsers will provide an option to disallow cookies. You can usually find how to do this in the help menu for your browser. Cookies can also be deleted by using your internet browser, but you must disallow cookies otherwise they will be reapplied the next time you visit a website. Find out more about controlling cookies.
To find out more information on how we protect your privacy please visit  privacy policy.

What is a Web Beacon?

Some third parties deploy a gif (also called tracked pixel /action tag) which is a web beacon and is a tiny graphic which acts as a unique identifier. This is invisible to you on the page.

Can this policy change?

Our business changes constantly and therefore our policies will need to change to reflect that. You should check our website frequently to see recent changes. Unless stated otherwise our Cookie Policy and Privacy Policy applies to all information that we have about you. We will never materially change our policies and practices to make them less protective of user information collected in the past without the consent of affected users.