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Cleaning, Hygiene &
Maintenance Chemicals
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Terms & Conditions

Offer Terms and Conditions – Click here for Standard Terms and Conditions

GENERAL Terms & Conditions:
As a predominantly business to business website, all Offers, Deals, Vouchers, Promotions & Prices quoted exclude VAT.
All forms of offers are “mutually exclusive” IE: they cannot be used in conjunction with any other offer or promotion unless specifically stated otherwise.
Individuals receiving “Vouchers” or “Benefits in Kind” are personally responsible for any Tax declaration and payment to HMRC.

Orders received before 14:00 will usually be dispatched same day on next working day delivery subject to Courier availability.
In 2020 we achieved this in over 96% of cases (excluding Christmas/New Year period).
For goods dispatched on Fridays, this will be the next working day (ie: Monday).
Bank holidays are not classed as Working Days.
Specific delivery requests including Weekend deliveries can be accommodated in most instances by special request at extra cost at the Checkout.
For small orders, this cost may be prohibitive.
For bulk orders or items over 100Kgs in weight, we reserve the right to ship on economy 2-3 day roadfreight carrier.

Standard Terms and Conditions

The Company: Maclin Sourcing Solutions Ltd. Co Reg 4994444. Vat GB 811837632.  Established in 2003 & trading as Hygiene4less & Maclin Group.

The Customer:  Is the corporate entity, firm, partnership, charity, person or organisation ordering the goods from the Company. All orders are made subject to our Terms & Conditions alone unless we specifically state otherwise in writing before an order is accepted.  For Consumer Cancellation, Returns and Refunds Policy (i.e private individual), see base of page.

Maclin Sourcing Solutions Ltd sales representatives have no authority to make any representation or promise on the company’s behalf or to vary these Terms & Conditions. Any change to the Terms & Conditions can only be made by a Director of the business.

Prices: Unless stated that prices are fixed for a fixed period of time, Maclin Sourcing Solutions Ltd reserve the right to change prices at any time without prior notice. All prices are excluding VAT. Acceptance of an order via the online “checkout” system is not a guarantee of supply at stated prices however any variance in price will be advised to the Customer as soon as possible and before shipment of the Goods.  Export orders will be quoted for separately & must be processed outside the web based ordering system by e mailing or calling us on +44 (0) 1284 810 887.

Credit Terms: Maclin Sourcing Solutions Ltd will only agree to issue the Customer with Credit Terms subject to their satisfactory Credit Status &/or Trade References. We use Creditsafe UK as Credit Reference Agency. Excluded from this process are any Government Dept’s such as Schools, Colleges, Universities, Councils etc. where a credit account is opened instantly. Where Credit is offered, the goods remain the property of Maclin Sourcing Solutions Limited until paid for in full.

Payment: By placing a credit order with the Company, the customer agrees to pay the full invoice amount within 30 days from the date of invoice unless otherwise agreed in writing. After this period, the Company reserves the right to charge Interest on the outstanding balance at 8% per annum pro-rata calculated on a daily basis. The goods remain the property of Maclin Sourcing Solutions Limited until paid for in full.

Damaged or Missing Goods: The Customer must inform the Company within 3 working days of receipt of goods of any Damages or Shortages with as much evidence as possible (pictures/delivery note endorsed damaged etc). Where the goods &/or parcel is obviously damaged in transit, the delivery must be signed  for “damaged”.  Damaged goods must be held by the Customer for a reasonable period (not less than 2 weeks) in order for the Company to inspect them if it so requires. In such circumstances, the Company will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to the Customer the amount paid for the goods in question. The Company reserves the right to Refund that part of the delivery that is damaged of replacement is uneconomical.  Any credits and refunds will be made only after satisfactory evidence is received by the Company. Refunds will only be provided using the same payment card or payment method used to pay for the order initially. The Company reserves the right to make a reasonable handling charge deduction or refuse the Customer credit and/or refund in the event of goods being returned to the Company in a used and/or unsaleable condition.

The Company shall have no liability to pay any money to the Customer by way of damages or compensation other than the cost price of The Product. The Companies liability to the Customer shall not in any event include losses related to any other activity such as but not exclusively loss of profits or business interruption. No compensation shall be paid by The Company to The Customer for any other loss which is not a reasonably foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.


The Company will supply the Customer with products on the understanding that the Customer has determined from the information published on the website ( and/or via correspondence that the products are suitable for their particular use to which they are to be applied. In the event of a product not meeting the Customer’s requirements through no fault of The Product or The Company, any remaining product must be returned to the Company in an unused and re-saleable condition within 14 days of delivery at the Customers expense. Goods returned to The Company are at The Customers expense unless otherwise agreed with The Company.  When sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage in transit. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with The Goods details of your name and address, and a copy of your purchase receipt or any other appropriate documentation.  A returns delivery note (a copy of the delivery note endorsed with returns details) will suffice.  The Company must be able to identify the origin of The Goods and The Order.


You can return the goods as a consequence of deciding that the goods are unsuitable for any reason whatsoever. 

However, Postage & packing are not refundable.

Also, at our discretion, the Company reserves the right to charge up to a 20% handling fee on returned goods that are not in a saleable condition and require re-working.   

Maclin Sourcing Solutions Ltd reserves the right to refuse any claims made after 10 working days. This does not affect the Customer’s statutory rights.

Online Product Images and Descriptions: Images on the site may differ slightly from The Product supplied. In such an event, The Product supplied by The Company will still be fit for the purpose of its intended use and as per the description. Visual images are for guidance only.

Overseas Orders: Maclin Sourcing Solutions Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.

Force Majeure
The performance of all contracts is subject to variations of cancellation by the Company owing to any Act of God, War, Strikes, Government Regulations or Orders, National Emergencies, Lock-outs, Fire, Flood, Drought, Tempest of any other cause beyond the control of the Company owing to any inability of the Company to procure materials or articles required for the performance of the contract and the Company shall not be held responsible for any inability to deliver caused by such contingency.

English Law shall be the proper law of this contract.

Consumer Cancellation, Returns and Refunds Policy

This cancellation, returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer:  In accordance with the law, you have a 14 day ‘cooling off period’ in which you have the right to cancel your purchase and receive a full refund for the goods (i.e. excluding the delivery charge). You do not need to give a reason for cancelling your purchase.

How to cancel within the 14 day cooling off period:  Should you wish to cancel your purchase within the 14 days cooling off period, please email us at: or call us on 01284 810 887.  Goods are returned at The Customers expense.

Unwanted goods – your 30 day money back guarantee:  Applicable where stated in the product information that the 30 day money back guarantee applies:
Providing that unwanted goods are received by us in an unused, unopened and resale-able condition within 30 days of delivery, we will refund payment for the goods only. Orders placed by credit or debit card from the website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by the same method or as a last resort, by cheque. These refunds will be made within 14 days of return of goods and will amount to the the cost of the goods, including VAT.

When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.


YOUR RIGHTS – Frequently Asked Questions:

Shopping online (Citizens Advice as published online Dec 2018):

Your legal rights depend on something fairly tricky in the law: whether or not you have a ‘contract’.  Depending on the company’s terms and conditions, you’ll have legal rights (and a contract) either:

  • once you’ve paid for the item
  • once they’ve sent it to you

You’ll need to find the company’s terms and conditions to find out where you stand. Contact the Citizens Advice consumer helpline if you need help. It may be too tricky to work out yourself.

If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed.

If you don’t have a contract and someone realises they’ve told you the wrong price, they can cancel your order.

If an item is priced incorrectly on the shelf, or scans at the wrong price at the till, online retailers are under no obligation to honour it, under the Sale of Goods Act. They can offer the item at the correct price or refuse or refund your money and withdraw the product from sale

In general, there’s no law that requires companies to honor an advertised price if that price is wrong. … Still, if the mistake isn’t too big, it may be in the company’s best interest to honor the advertised price rather than anger so many potential customers

Ordered the Wrong Goods:

See Consumer Cancellation, Returns and Refunds Policy above.

Error & Omissions Excepted.


This business expansion has been supported by New Anglia Local Enterprise Partnership, through the Business Resilience and Recovery Grant Scheme.


Reg. in England No. 04994444
VAT No. GB 811 8376 32
Dunn & Bradstreet 73-736-5309
EORI GB 811 8376 32000
NI: XI811837632000

Quality Assurance

Maclin Sourcing Solutions Ltd (trading as Maclin Group & Hygiene4less) are a BS EN ISO 9001:2015 accredited company and audited by one of the world's leading Inspection, Verification, Testing and Certification companies, CQS. Certificate number GB2004521.

Cert No: 003-2023

Maclin Group also operate Good Manufacturing Practise (GMP), specifically in the production of Chlorine Release Tablets.

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